• Global Support - Answers to all your questions.Global Support - Answers to all your questions.

    Global Support - Answers to all your questions.

    Global Support - Answers to all your questions.

For answers to the frequently asked questions about Absolute LoJack and Absolute Data Protect take a look at the detailed FAQ pages below. For additional assistance contact the Absolute Software support team via web or phone.

I have a general question about the software
  • What is the Notifier icon?

  • A: The Notifier is a helpful tool which will allow you to perform tasks such as signing into your account, performing a Test Call or viewing your Last Call Date.

  • Where can I find information on features and pricing?

  • A: A list of features and pricing is available on our Absolute LoJack or Absolute Data Protect product pages.

  • Which operating systems is the software compatible with?

  • A: System Requirements are available on the Absolute LoJack and Absolute Data Protect product pages.

  • On which computers and devices is our technology embedded during the manufacturing process?

  • A: A list of the computers and devices is available on our Bios Compatibility page

I want to install the software
  • I've got my registration code. Where can I download the software?

  • A: You can download the software here.

  • I've had my computer replaced. How can I get the software on my new computer?

  • A: You can transfer your license to your new computer by following these steps:

    1. From your new computer, log in to your account here.
    2. From the main screen, click on 'More' and then 'Uninstall' and confirm.
    3. Click 'More', then 'Install' and select Windows or Mac version to download.
    4. Run the installer, and enter your Registration code when prompted
      (this code is available within your account)
  • How can I reinstall the software?

  • A: To reinstall follow these steps:

    1. From your new computer, log in to your account here.
    2. From the main screen, click 'Uninstall' and then 'Flag for removal'.
    3. Click 'More', then 'Install' and select Windows or Mac version to download.
    4. Run the installer, and enter your Registration code when prompted
      (this code is available within your account)
I've received an installation error
  • I received an Error 1001 when trying to install. What does this mean?

  • A: Error 1001 indicates a problem detecting a valid internet connection. Temporarily disable your firewall and/or antivirus and try a direct cable connection to the internet and run the installation again. If possible, also try another internet connection in case your network security settings are causing an issue.

  • I've received an Error 1031 when trying to install. What does this mean?

  • A: Error 1031 indicates a copy of the software has already been installed. For assistance, please contact Global Support.

  • I received an Error 1050 when trying to install. What does this mean?

  • A: Error 1050 indicates that there was an issue copying a file during installation. Please ensure that you are signed into the computer as an Administrator and try running the installer as an Admin.

  • I received an Error 1040 or Error 1041 when trying to install. What does this mean?

  • A: Error 1040 or Error 1041 indicates a connection issue near the end of installation. Temporarily disable your firewall and/or antivirus and try a direct cable connection to the internet and run the installation again. If possible, also try another internet connection in case your network security settings are causing an issue.

  • I received an Error 1020 when trying to install. What does this mean?

  • A: Error 1020 indicates that an account with this email address already exists. Please enter the valid password for this account or create a new account by using a different email address.
    If you do not remember your password, you'll be able to reset it by entering your email address and using the 'Forgot your Password?' feature here.

  • I received an Error 1012 when trying to install. What does this mean?

  • A: Error 1012 is an indication that the Registration Code is currently "in use" (typically will happen during re-installation). To free up the code to use again, please follow these steps:

    1. From your new computer, log in to your account here.
    2. From the main screen, click on 'More' and then 'Uninstall' and confirm.
    3. Click 'More', then 'Install' and select Windows or Mac version to download.
    4. Run the installer, and enter your Registration code when prompted (this code is available within your account)
I want to view or manage my account
  • How can I tell if the software is functioning correctly on my computer?

  • A: Log in to your account here. On the main page, you can view your 'Last Call Date'. As long as this date is within the last 24.5 hours or the last time your computer was connected to the internet, the software is functioning correctly.

  • How can I find my registration code after I've installed the software onto my computer?

  • A: If you have already registered and installed the software, you can find your registration code by logging in to your account here.

  • I've received a notice that my computer has not been connecting to your monitoring center. What should I do?

  • A: If your computer has been connecting to the internet, you may need to reinstall software. To reinstall, follow these steps:

    1. From your new computer, log in to your account here.
    2. From the main screen, click on 'More' and then 'Uninstall' and confirm.
    3. Click 'More', then 'Install' and select Windows or Mac version to download.
    4. Run the installer, and enter your Registration code when prompted
      (this code is available within your account)
My laptop's been stolen
  • My computer has been stolen! What should I do?

  • A: Visit the Report a Theft page on our website for instructions here.

  • What happens if the computer never connects to the Internet?

  • A: We are unable to recover a computer if it does not connect to the internet. If your license includes the Service Guarantee you will receive an email from the Service Guarantee department after your initial recovery period expires explaining the next step.

  • How does the Absolute Investigations team recover stolen computers?

  • A: We track the computer via its internet connection. When the stolen computer connects to the internet with we begin to collect evidence which can help lead the police to the location of your computer. For a more details on the process, view the entire Investigation Services FAQ here.

  • Why do I need to file a police report?

  • A: We work with law enforcement agencies to recover your laptop. Without a police report, we do not have a contact to begin an investigation with.

  • What does the status of my theft report mean?

  • A: For a complete list of explanations, please see our list of theft report status definitions.

  • My computer came bundled with Absolute LoJack, am I protected?

  • A: Absolute LoJack does not come preinstalled on a laptop. Once you received your laptop, you must have gone through the installation and registration process with us in order for us to be able to provide protection.

    Windows

    PC System Requirements

    • Windows®7, 8 and 8.1™ (32 & 64-bit versions)*
    • Windows Vista™ (32 & 64-bit versions)

    * Windows 8™ RT Not Supported

    Apple

    Mac System Requirements

    • PowerPC G3/G4/G5 or Intel® processor
    • Mac OS X v10.7 or higher
    Android

    Mobile Device Requirements

    • Android 2.3+
    • Allow apps from sources other
      than the Google Play Store*

    *For Absolute LoJack products only

Internet Connection Required

Absolute Persistence

Absolute persistence technology is built into the BIOS or firmware of a device during the manufacturing process.
Once activated, customers who purchase these devices benefit from an extra level of security.
View a list of devices that support Absolute persistence.

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